After setting up my lab environment for my MCTS Exchange 2010 examination preperation, I decided to play a little bit and get a Lync server trial set up in my lab, and integrate it with the Client Access server I had just deployed.
For those who are not familiar with Microsoft Lync, it’s a SIP Communicator product from Microsoft, consisting of a SIP back-end with a instant messaging client front-end (kind of like MSN Messenger, but not..). Lync can integrate with all sorts of things like; cisco phone systems, and of course: Exchange.
Here are some example images of the client running under Windows 7:

Lync Client on Windows

Lync Chat Window
So, anyway.. Integrating it in to Exchange wasn’t too difficult. I won’t go in to the procedure here, but one thing I will mention for those who attempt to install this – make sure that you pay attention to your client access servers certificate CN, this must match the trust name you set up in Lync!
So, upon logging in to the OWA interface. There are some new items.
- An instant messenger status box on the top right hand (appears as a green square when you are online)
- A contact list underneath your mail folders showing your online contacts

Lync Integrated OWA Home
You can control your status from that drop down menu in the top right.

OWA Lync Control Status
When someone sends you an IM, it appears as a popup similar to the new interface popup for emails in exchange 2010 OWA.

Received Message
Clicking on the new message brings up a list of your current chats.

List of Active Chats
You can then click on one of your active chats and it will load up a chat window, where you can ofcourse, return a message or two.

Lync OWA Message Window
The other pretty cool thing about the Lync OWA integration is when you receive an email from someone, their IM status appears in the email window (indicated by the green square again for online status).

Received Email
Instead of replying to their email, you can initiate an IM chat.

Received Email - Online Contact Chat
As you can see, it integrates pretty seamlessly..